Volkswagen South Burlington

7/21/2011
I came to VW to look at a hatchback or station wagon which would provide good fuel efficiency, drive well on curvy mountain roads and in snow, be comfortable to drive, comfortable for passengers including small children and dogs, allow for easy loading sports equipment, gardening supplies, pets and baby equipment, have a sun roof, look sharp and have low maintenance. Chris gave me information to review on my first visit and followed up with a call, but there was no pressure. It wasn't needed as they have great products. Chris helped me to focus on the Jetta SportWagen TDI and I have been very pleased with it. It is fun to drive and I literally pump about half the gas that I used to pump for my VW Passat. I looked at other cars at other dealerships, but I kept coming back to the VW Jetta SportWagen. Chris answered all of my questions about the features of the car.

lhuddle,Burlington, VT

7/18/2011
It was actually fun to get a car here. Browne was low pressure, knowledgeable and patient. We were encouraged to take the vehicle for a long test drive, which ended up being the deciding factor. Overall good experience. We love our Tiguan!

happy Tiguan owner, Shelburne, VT

7/13/2011
VW of South Burlington found exactly the car I wanted. Currently, the VW Golf, 4-door automatic is hard to come by. They managed to locate one for me with the extras I was looking for. They were nice to deal with, helpful and accommodating. The transaction was a breeze from start to finish!

Susan Landsman, Burlington, VT

6/28/2011
I was very satisfied in my dealings with South Burlington VW. Chris cut through the fat and gave me a great deal on my new 2011 VW TDI SportWagen. I would certainly buy from them again and will send any friends looking for a VW or Audi to Chris O'Connell.

ojchart, Willsboro, NY

6/27/2011
Chris was helpful in my recent purchase of my 2005 Touareg. I considered a few options for my next vehicle, and Chris did not try to up-sell. Instead, he listened to my needs, and recommended the perfect car. I look forward to building a trusting relationship with the dealer. Thank you.

vtducrider, vtducrider South Burlington, VT

6/27/2011
Tom was very helpful and friendly. He approached me immediately, but not in the in-your-face, gotta-sell-it-now kind of way. It was a stress-free shopping experience, and even though I decided not to make a purchase that day, I will definitely keep South Burlington Volkswagen in mind should I finally settle on a VW.

LinksterAC, Derry, NH

6/26/2011
Went and purchased Jetta TDI. I loved Tom our salesman. He was really friendly, willing to help and answer all of the questions. He really cared about customer service and making sure we were happy with the purchase, which is hard to find now days. I would highly recommend Tom, you won't regret it!!!!!

choba07, Essex Junction, VT

6/22/2011
The dealer was great! They were up front with me on price and they were willing to meet my needs. Browne, my salesman, was a great help.

sbranon, Plattsburgh, NY

6/22/2011
My wife and I were very pleased with the sales and purchase process that the salesman (Tom Rykr) and finance manager (Dan) gave us. The process was simple, not in our face and efficient, very unlike other dealers we have been too. Their follow through to complete a couple of outstanding issues was also completed swiftly.

Thank you

gjvasilakos, Brunswick, ME

6/13/2011
My experience not only with Volkswagen of South Burlington is by far, the easiest, most pleasurable car purchase I have ever done. Last Thursday I called this dealership around 2PM having been disappointed unfortunately with a more local dealer in my neighborhood. Browne Mills spoke with me at length about my needs and fully understood I wanted a car the next day if possible.
First he made sure he had the car I desired on the lot and secured it, not having ever met me over the phone. He went far beyond any expectation of spending additional time with me on the phone /internet while enduring power outages on my end. He and the entire staff made it possible for me to drive out of there the following afternoon by 1PM.
I drove away there with the exact car I desired including my trade-in, registration of new car, and the easiest, friendliest, not pushy fiancée department ever. In a matter of hours I had traded in my car and drove away in the nicest car I have owned thus far... and that is coming from an Acura MDX and Audi (both new)..


Bravo for excellence in service! I highly recommend the personal care, expertise and professionalism in using this dealership. And look forward to a long relationship with them.
                                                                                                                                                                                       

decjune, Hartland, VT

6/6/2011
The dealerships dedication to customer service is evident. They made me feel my relationship with them did not end the moment I signed on the bottom line but would continue throughout my ownership. If the post-purchase experience is as positive as what I have seen so far I will seriously consider becoming a repeat customer. My only complaint is that the description of the used vehicle on the website was not accurate and this over-inflated the perceived value of the vehicle.

jcrary, South Burlington, VT

4/23/2011
FROM THE TIME YOU ENTERED THIS DEALERSHIP YOU KNEW YOU WERE GOING TO HAVE An EXCEPTIONAL EXPERIENCE. WITH THE VERY PERSONABLE CUSTOMER CARE AND CALM NATURE OF EVERY ONE HERE IT WAS ONE OF THE BEST EXPERIENCES WE HAD IN BUYING An AUTOMOBILE. UPON ENTERING WE MET SALESMAN M. BROWNE WHO WAS HIGHLY RECCOMENDED AND WE CAN SEE WHY. HE WALKED US THROUGH EVERY STEP OF THE PROCESS WITH EXCEPTIONAL DETAIL; D.RYAN DID ALSO IN THE FINACING PROCESS GETTING US A RATE AND TERMS THAT WERE SUITED TO OUR PARTICULAR NEEDS, GREAT MAN TO DEAL WITH. THEN OFF WE WERE TO S.MADIGAN WHO DID ALL THE PAPER AND DOCUMENTATION AND EXPLAINED AND ANSWERED EVERY QUESTION WITHOUT PAUSE. THEN ON FINAL PICKUP WE MET M. SANTOSUSSO SERVICE MANAGER WHO COMPLETED OUR ADD ONS TO VEHICLE AND FUTURE SERVICE ETC. AGAIN A GREAT ATTITUDE TOWARDS CUSTOMER CARE AND SERVICE. THE CORPORATION SHOULD BE PROUD OF THIS DEALERSHIP AND ITS EMPLOYEES MENTIONED ABOVE. THESE EMPLOYEES KNOW HOW TO GIVE CUSTOMER CARE AND SERVICE. TOP NOTCH! DUE TO THIS THEY HAVE PICKED UP A LOYAL CUSTOMER. WE WILL TELL MAY PEOPLE ABOUT OUR EXPERIENCE. PURCHASED 2011 JETTA TDI IN APRIL 2011. SO FAR WE HAVE ENJOYED THE CAR. CONNIE & JIM VERMONT

CRjr12345, Montpelier, VT

12/23/2010
We had an issue with getting me the car that I purchased from the port. We waited 10 days and saw no end in sight...they called me and gave me a better car for the same price. That was a stand up move in my move. My hats off to the team to make it happen. My daughter got her car for Christmas, and she is very, very happy...Thanks for your support in making this happen. I would recommend them to anyone looking for a VW / Audi in Vermont...

vtharley, Raleigh, NC

12/1/2010
My experience with South Burlington VW was the easiest sales experience I have EVER had with any dealership. My salesman Terry Wetmore has the best personality and makes you feel comfortable and at ease. He is a joy and easy to get a hold of and you can ask any question without feeling like it's a silly one. I would highly recommend VW of South Burlington and Terry Wetmore!!!!

pixiedust70, Barre, VT

11/30/2010
Our only negative experience with this dealership was being passed off to 2 other sale people before we were finally introduced to our sales person. We had a really great experience with Browne. If it hadn't been for his attitude and personality we probably would have gone elsewhere. Instead of searching elsewhere for a better deal, we decided to do our business in S. Burlington because of him.

nhd31184, Saint Albans, VT

11/21/2010
I just purchased a 2011 VW Golf TDI and am very happy with the experience and the customer service I received at Volkswagen South Burlington. I was indecisive and Ken and Chris were very patient and willing to do whatever I needed to feel comfortable with my choice. They worked with me on the price and found the car I decided on. I was also working with two other dealers who both turned me off with their attitudes, tactics and inattention to detail. Ken and Chris were great!

tdifed, Colchester, VT

11/20/2010
I wasn't planning on buying a car at this time, but in a very low pressure way, I was made aware of a drop in price of a car I had test driven. The lower price and low pressure atmosphere convinced me to buy. I'm very satisfied with my experience at Volkswagen South Burlington.

nhbuyer, Montpelier, VT

11/16/2010
Very good service and I feel that I got a very good price. I took the car on 2 test drives and felt very little pressure to "seal the deal". They did not try to sell me anything I didn't want. They explained all of the cars features to me. Sales person was very personable.

nile66, Burlington, VT

11/1/2010
The dealership was outstanding. They were straight to the point, helpful and showed me everything about my 2011 Jetta. They were very pleasant and fast. They had the exact car that I had wanted too! I had all the help and the information I needed to help me make the best choice for me and my needs due to the employee's wonderful knowledge of what he was

lydbeach, Randolph, VT

I appreciated the respect I was given regarding my decision not to purchase add-ons or extended warranty coverage. There was no pressure or hype, and no questioning. Settling on a fair price actually was painless, which is not often the case when buying a car. I hope the service department is as accommodating as the sales! Love my new Jetta Sportswagen!!

Joan, South Burlington

Ken was very pleasant and responsive to all of my questions about the vehicle and add ons that I requested. He was a very easy to meet with and did not apply any pressure that I have felt at other dealerships. I would definitely recommend him and VW South Burlington to my friends! Thanks for a great car - I love the panoramic sunroof!!!!

Christina, Underhill

Awesome experience in all areas.

Martha, South Burlington

Outstanding service in every way. George is a pleasure to work with!

Thomas, Burlington

Was a very good experience, enough information with no pressure.

Ken, Williston

This is my fifth lease with VW (formerly Lewis Motors, now Shearer) and my second time working with Ken Cameron. I very much appreciate his help in putting this deal together. He definitely took care of me as a loyal lease customer! Thanks!

Christy, Williston

This was amazing! We have purchased many, many new cars, but never a VW, I like the fact that the sales associate actually knows how the car functions. We are truly enjoying the TDI. Thank you.

Penny, Grand Isle

It was a pleasure doing business with the dealership; everything was concluded quickly and to my satisfaction.

Henrik, South Burlington

I haven't purchased a car in a number of years and was impressed on how smoothly the order and purchase went.

Grant, Williston

I LOVE my new car and feel that VW South Burlington will be there for me if I have any problems or questions in the future. They made me feel secure and did what they could to ensure my happiness. This is my first Volkswagen and am so happy with it that it will not be my last...I will also continue to be a customer of VW South Burlington because of their excellent sales people and outstanding service.

Laura, Williston

The friendliness of staff was great. George was wonderful.

Paula, South Burlington

Very nice experience- Steven LaClaire was a pleasure to work with.

Daniel, Williston

This is my sixth new VW from the dealership.

Bradley, Colchester

Overall, my sales rep was great! I would recommend him to any of my friends or family. He was informative as well as fun during the whole process. It was a pleasure and we will be back for our next car!

Dennis, Williston

The service was good and the folks we worked with were very nice and helpful.

Josh, Montpelier